PiHome is a comprehensive cloud computing platform, with a microservices technology architecture that helps partners who are operations management companies or real estate developers to digitize resident data, transform business activities and develop a technology ecosystem for businesses by assembling and integrating unlimitedly many applications on one core PiHome platform including 3rd party software, suppliers services, applications IoT, Smart Home, Smart Cities
- For management activities: PiHome software will support centralized information management (Projects, apartments, residents...) monitoring residents' debts and providing a working process for the management, helping to better monitor activities such as parking, the demographic situation of the apartment (temporary absence, people entering and leaving the apartment), cost of each apartment, project..; provide essential services, build an ecological model for the building..
- Reporting system: PiHome provides a complete and flexible reporting system that helps the Management Board to make statistics and quick assessment of quality and efficiency in management.
- For operational work: PiHome helps the Management Board to fully manage information about assets, warehouse supplies, maintenance schedules, checklists, service providers, follow up on job assignments, manage cv delivered, reported through App PiHome BOS and received reviews from customers (residents)
PiHome is understood as an asset (data asset) of the building because the PiHome System when operating is a centralized data warehouse that is updated according to the building's operation time (the initial information is calculated from the time of operation). operating point) and has a record of changes over time. Help the Board of Management to inherit and manage, evaluate all aspects of the apartment's activities.
In addition to providing a professional management software in the operation of buildings, with a full reporting system, comprehensive management of asset information, the operation process at the time of handover, PiHome also brings High utility value from the time when the investor wants to build a smart building/city with technological facilities that PiHome is ready to provide a multi-integrated platform:.....
Not only providing comprehensive solutions for apartment buildings, office buildings, complexes, commercial centers, ... with large scale; Customers that PiHome accompanies include motel rooms, mini apartments, ... and customers are satisfied because of the responsiveness to requirements from PiHome.
For PiHome, the product is the whole team's enthusiasm to build a SaaS platform to meet the needs of the Real Estate Management industry in the market, we have clear orientations and roadmaps on public products. Technology, the purpose we provide to the market is management software, helping PiHome's customers (Investor, Management Company, Resident Management Board...) to have a complete system, with In-depth with many sets of comprehensive solutions, the best to operate the Management industry, customers build their own oriented ecosystems with the companion of dedicated support and responsibility of PiHome.
Customers can register and cooperate with PiHome in many ways:
1- Contact PiHome's Sales Department directly
2-Register to experience software online from Website: pihome.asia
PiHome always has a team of engineers, professional customer care to accompany and support customers anytime, anywhere according to the service standards of international software companies.
Step 1- Install App: Residents scan QRcode (standee, poster) or find PIHOME PRO app in App Store | CH Play download and install on smartphone
Step 2 - Register for an Account: Residents choose the Account Registration function (for residents who have not yet created an account on the PiHome system), register in the HD form including: Select the Province (City) where you live/ District (District)/Apartment/Block/Apartment Code/ Answer 5 security questions to be verified by the verification system of the owner's information (if the answer is wrong, residents need to wait for the Management Board to confirm and approve) on the management system)/ The system returns the OTP code via SMS/Residents enter the OTP code and create a password for the account/Complete the account creation step.
Step 3- Login to use: After successfully creating an account, Residents choose the login feature and use the utilities from the Building Management Board: Quickly receive Notifications, news, utilities and services. .. can closely monitor the invoice status of CH, pay online....and take the initiative: Manage information about your apartments, demographics in each apartment, send feedback to the Management Board (if required). need)....
Currently, PiHome is a Vietnamese-English bilingual platform. However, the PiHome system supports multi-languages on request, so if the partner has a need to deploy other languages, PiHome will support it separately, ensuring high compatibility with the actual needs of the project.
Currently, the system has linked payment gateways with partners: Viettel money (Wallet - ViettelPay), Bao Kim (Banking system, Visa, Master Card,...), MoMo (Wallet), Payoo (Payment Gateway). accounting), Casso (a system for quick balance checking). In addition, PiHome can meet and integrate payment gateways according to the individual needs of customers for each project.
With the PiHome Pro application, residents only need to register for one account to manage all their apartments in one building or many buildings (using the PiHome management software system).. Switch feature help residents switch between apartment information to update and receive timely notifications from the Building Management Board.
Starting from the orientation of building a product that is a full set of operational management solutions focused on the Real Estate Management industry, PiHome's product development team has had 1 year of market research, demand reference and as desired by the customer is the investor, the operation management company, the management board, the residents.. before laying the first "brick" to build a set of centralized operation management solutions. Thereby, PiHome's system allows investors and management companies to centrally manage all their projects from the source, decentralize and set up flexible processes for each project; Monitor and timely adjust service quality and processes through a flexible reporting system that closely follows the activities of each Management Board.
PiHome is a product with high coverage to meet the needs of all types of real estate: From pure apartments, complexes, office buildings to even motels...
Protecting customer data is PiHome's top priority. This fundamental principle helps establish trust with our customers, and PiHome adheres to the highest industry standards to safeguard that trust. Our customers and users have control and ownership over their data. PiHome employs a comprehensive approach to building a robust defense system that integrates top-quality security practices and services. Additionally, we provide comprehensive security compliance features and solutions to help enterprise administrators build trust with their members and meet global data compliance requirements.
1.1. Security Standards
1.1.1. Server & Data Storage PiHome software is deployed in parallel on Amazon AWS and Microsoft Azure cloud infrastructures, leveraging the top-notch security capabilities of both AWS and Azure to ensure the safety of PiHome's entire system infrastructure. By utilizing leading cloud security architectures with essential detection capabilities, vulnerability scanning, intrusion detection, container security, service isolation, and zero-trust access mechanisms, PiHome ensures the security of its business operations at all times. The dual deployment of these two world-class infrastructures minimizes potential risks, including disaster recovery scenarios. Regular disaster recovery drills and data recovery tests are conducted to ensure business continuity during any unexpected major disasters or incidents. Additionally, to comply with Vietnam's data storage standards as per Decree 13/2023/ND-CP, PiHome has equipped a data synchronization infrastructure to ensure that residents' databases are always stored in Vietnam.
1.1.2. Data Access PiHome has strict protocols to ensure access to user data is controlled and isolated. Without proper authorization, users cannot access each other's data, and the data owner must explicitly permit all data access. By default, our employees do not have access to any user data. During deployment and post-deployment support, PiHome personnel do not directly handle sensitive customer data but instead, guide and train the customer's staff to perform operations on their systems. In cases where customers send data to PiHome personnel, this implies that PiHome is exempt from liability in those instances.
1.1.3. Data Security PiHome implements stringent organizational and security measures at every stage of data collection, transmission, and storage. We employ various encryption methods and process monitoring techniques to detect and address anomalies as early as possible, ensuring the security of data throughout its lifecycle. PiHome also encrypts sensitive data at the database layer to mitigate the risk of unauthorized external hacker access. PiHome has a comprehensive data lifecycle management mechanism with clear processes and technical assurances for creating, storing, transmitting, using, and destroying data. Additionally, PiHome provides Key Management Services (KMS) and Bring Your Own Key (BYOK) solutions to enhance data security protection (for hybrid deployment options where data is stored on servers designated by the customer).
1.1.4. Source Code Security The source code, developed in-house by PiHome, is registered for copyright protection and based on a microservices architecture, with each service operating independently, including its source code, database, and service isolation. In each service, the database is separate from the API server. Each service’s database can only be accessed by the server in that service. All external access goes through the API gateway. Services communicate with each other via a private network. Developers are only allowed to connect through SSH Key and VPN. The API Gateway employs AWS’s Web Application Firewall (WAF), CloudFront, and Route53. The API includes clusters with smaller API gateways, utilizing load balancer techniques to distribute API traffic and prevent denial-of-service (DDoS) attacks. Access authentication processes use multiple methods, and the system automatically detects and blocks common password-cracking attempts, alerting the security team of any unusual activities. Additionally, the source code is minified and obfuscated to prevent unauthorized reading, and the code is bundled, compressed, and split for better external concealment. All communications on the source use HTTPS protocol, with a Passport for user communication and authentication.
1.1.5. Account Security PiHome supports Single Sign-On (SSO) through standard protocols and existing enterprise identity platforms, adhering to the enterprise's account security policies and parameters. PiHome also offers the option to use its authentication to enhance account security through two-factor verification and other features.
1.1.6. Member Permission PiHome provides flexible permission control measures to help administrators grant only necessary permissions to organizational members. Through display configuration communication and collaboration rights, administrators can create information barriers within the organization to prevent ineffective information disruption for sensitive employees and protect sensitive information within the organization. PiHome’s permission system is developed in detail for each role, group, and right, allowing for easy, precise, and flexible permission assignment to any user.
1.1.7. Network Security The design of network device clusters is independent and isolated from each other, with multiple disaster recovery operations implemented at the device level. They are equipped with robust gateway and access control mechanisms, and all communication processes are strictly encrypted to prevent intrusion and malicious control from external sources.
1.1.8. Application Security All third-party developed or integrated applications go through APIs and are directed to the corresponding database layer for data exchange. At the application layer, sensitive data such as emails and phone numbers are masked, and all queries accessing this information from users are logged. Sensitive data exported from the system is automatically encrypted to prevent exposure from exported files.
1.1.9. Data Backup Important data is regularly backed up daily and continuously stored for 30 days. Source code is backed up daily, and synchronized across both staging and production environments.
1.1.10. High Availability The system ensures 99.99% uptime using techniques such as load balancing, EC2 multi-AZ, auto-scaling at the source and load balancer levels, multi-AZ, and replica at the database layer. SNS alerts notify System Admins of disruptions or overloads in services. Elastic load balancers automatically route network traffic.
1.1.11. Deployment Process We prioritize security throughout the product development lifecycle (Dev - Staging - Production) to ensure stable services, avoid interruptions, and safeguard users. Our DevOps team is supported by a professional operations security team and high-standard security operation mechanisms to promptly address security incidents and respond immediately upon detection.
PiHome developers do not have direct access to production servers except for core personnel authorized specifically by the company's leadership. During incidents, debug data is extracted in encrypted form, which developers cannot decrypt without direct keys from production. Debug data access for developers is approved by senior management (CTO/BOD).
CI/CD source code deployment processes are fully automated through CodePipeline, CodeBuild, and Kubernetes (K8s).
1.2. Privacy
Your data under your control is a guiding principle at PiHome. Customers and users have the right to control how data created and stored within PiHome is handled. On the PiHome system, data entered by customers can be deleted by customers when they no longer cooperate. Personal information entered by residents themselves can be deleted by the residents on the application. A mobile app account is entered by residents alone, with a one-time password as the password.
PiHome is designed to meet international legal requirements and regulations as well as real estate management industry standards.
Openness and Transparency: Issues related to sensitive data and privacy rights are committed to being resolved by PiHome with a spirit of seeking, openness, and transparency, and respecting the law.
